How to Make Customer Visit your Restaurant more often

Do you know that “repeating customers account for at least 1/3 of your revenue”? As it is not so easy to retain existing customers, what has to be done to obtain that one-third of the revenue is the real question troubling every restaurateur.

Let’s take a look at how you can make your customer visit your restaurant more often.

Customer service

Don’t know how many times we should stress this; if you are not prepared to improve your customer service, then no way you are going to reach heights in your business. 

IMPROVE YOUR CUSTOMER SERVICE

Customers are marketers if you don’t treat them right. All you gain is a negative word of mouth spread to their circle (which is really bad news cause you might also lose some new potential customers). On the contrary, if you happened to satisfy your customer, then they will be the brand 

ambassador for your restaurant.

Atmosphere

Ask yourself this question, “If a family who decides to spend their weekend in a fine dining restaurant have encountered an unclean restaurant with food spillage all over the floor, then would they feel happy to dine in there?”

ATMOSPHERE DOES MATTER

Make sure you give your customer a tidy and clean environment.

Speedy service

Customers are hungry. They don’t like to wait for hours even to eat the best food in the world prepared by world famous chef. Their need is simple; just give them the damn food ASAP.

HUNGRY CUSTOMERS = ANGRY CUSTOMERS

If you think taking orders is tedious, then incorporate technology in your restaurant. For example, deploying Restaurant POS System helps in taking order whilst QMS helps to analyze the customer’s behaviour and gives insight about expected queue strength at any given time.

Of all the points mentioned above, the taste and quality of the food are most important to tie up customers to your restaurant.